Testimonials

Check Out What Our Clients Have To Say About The Computer Hut

“We went from a nearly adversarial vendor/salesman relationship to more of a partnership for getting our needs met quickly and professionally. I have full confidence in their ability to diagnose and deliver based on my complex set of technological needs.”  
 
- Mark Holbert, IT Director, Little Rock Diagnostic Clinic
Little Rock Diagnostic Clinic (www.lrdc.com)
A TRUE PARTNER FOR GROWTH
Situation
Little Rock Diagnostic Clinic, a specialized medical clinic with nearly 50 physicians, was operating on a virtual IT setupthat wasn’t working. Their relationship with a IT Managed Service provider was strained. They needed to change their IT setup and the way they interacted with their service. The functionality of the clinic depended on quick changes that worked smoothly and with minimal disruption.

Solution
The Computer Hut was able to respond immediately and get the clinic’s system running properly so the clinic could give patients the quality care they deserve.

Outcome
Because The Computer Hut responded so quickly and efficiently to the problem, the clinic began moving more workover. For the past four years, The Computer Hut has provided all outsourced hardware and network infrastructure support to LRDC.

Why you should care
•  Responsive
•  Integrity
•  Expertise

The clinic had a provider before The Computer Hut. They describe the relationship as “almost adversarial.” The previous vendor was more interested in selling stuff than making sure the clinic’s needs were met.  LRDC describes the relationship with The Computer Hut completely differently. They are responsive, honest and operate at the highest level of integrity. They deliver what they say they willwithin budget. Even more importantly, The Computer Hut makes recommendations based on what LRDC needs versus just selling more.   

There are significant challenges ahead for LRDC. HIPAA and other regulatory compliance is critical  Security for patientand provider information requires constant vigilance. There is always someone who needs a new laptop or mobiledevice. LRDC looks to The Computer Hut as a partner when making these decisions, and knows that The ComputerHut will make recommendations based on the best technology available that meets the needs of the clinic.

“They’re great at capturing the technology pulse of the firm.  They know
what infrastructure we have, they know what infrastructure we need, and
they know how to mesh the practice of law with the technological
requirements that we need to keep us going.”
                             
– Nick Arnold, Partner, KMBSP
KMBSP (www.arkattorneys.com)
KEEPING THE FIRM RUNNING SMOOTHLY
Situation
KMBSP, a law firm with 12 attorneys, had been using an IT Managed Service Provider for about ten years. They weren’t terribly pleased. Everything was an emergency. They were never sure when someone would show up. The provider made promises for fixes that weren’t kept. When the provider relocated the firm’s key contact, KMBSP decided to look elsewhere for service.

Solution
The firm called The Computer Hut on a Monday morning. By Monday afternoon, someone was in its’ office. They got a complete assessment of what systems they had, what worked, and what needed improvements.

Outcome
KMBSP has been satisfied with The Computer Hut service and support since the relationship began. They no longer move from crisis to crisis for IT needs.

Why you should care
•  Responsive
•  Reliable
•  Expertise

By providing an annual account review, The Computer Hut empowers KMBSP to make decisions about their systems in a planned and deliberate way. The Computer Hut talks to staff about what is working and where they’d like to see improvements. They are then able to make recommendations on what needs should be addressed immediately, and plan accordingly for any change to the infrastructure.

Of primary importance to professionals who bill by the hour, The Computer Hut doesn’t waste anyone’s time. When they say they will arrive at 10 a.m. for work, they arrive at 10 a.m. for work.

KMBSP describes previous vendor experiences as sales calls, not partners. The Computer Hut makes recommendations for new technology, where appropriate, but also provides insight and advice into concepts that are not a good fit. They make sure everything works together the way it should, including mobile devices. This allows attorneys to focus on the law and their clients, not troubleshooting why their mobile device isn’t getting email.
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