KMBSP, a law firm with 12 attorneys, had been using an IT Managed Service Provider for about ten years. They weren’t terribly pleased. Everything was an emergency. They were never sure when someone would show up. The provider made promises for fixes that weren’t kept. When the provider relocated the firm’s key contact, KMBSP decided to look elsewhere for service.
The firm called The Computer Hut on a Monday morning. By Monday afternoon, someone was in its’ office. They got a complete assessment of what systems they had, what worked, and what needed improvements.
KMBSP has been satisfied with The Computer Hut service and support since the relationship began. They no longer move from crisis to crisis for IT needs.
Why you should care
By providing an annual account review, The Computer Hut empowers KMBSP to make decisions about their systems in a planned and deliberate way. The Computer Hut talks to staff about what is working and where they’d like to see improvements. They are then able to make recommendations on what needs should be addressed immediately, and plan accordingly for any change to the infrastructure.
Of primary importance to professionals who bill by the hour, The Computer Hut doesn’t waste anyone’s time. When they say they will arrive at 10 a.m. for work, they arrive at 10 a.m. for work.
KMBSP describes previous vendor experiences as sales calls, not partners. The Computer Hut makes recommendations for new technology, where appropriate, but also provides insight and advice into concepts that are not a good fit. They make sure everything works together the way it should, including mobile devices. This allows attorneys to focus on the law and their clients, not troubleshooting why their mobile device isn’t getting email.